Posts Tagged ‘computer services’
For nearly all of my working life, I was seriously at the mercy of other people. And what wasn’t at the mercy of other people was, to an absurd degree, subject to luck (fate?).
Yes, I taught English as a Foreign Language for a couple of years, and in the classroom I had at least some control over the students. Not much, but some. But then I went into the business world, where any shred of control evaporated faster than the net worth of my retirement fund over the past six months.
Most of my career was spent in sales and sales support for large, multi-national computer services deals. We’re talking about contracts worth $100 million and up. The largest topped out in the billions. These types of deals often take two or more years to develop, and if it looks as though there is a chance that a deal will close, the lead members of the sales team will be dedicated full time.
But deals like this have an extremely low win rate. There are an infinite number of things that must all go right, and if any one of them goes wrong, two years of work go down the drain.
The Dutch shipping executive whom you’ve spent two years selling your deal to can’t convince his bosses? Pack your bags and fly to Zurich. Your client champion at the Swiss chocolate manufacturer just got fired? Lose a turn and move to Helsinki. The exchange rate of the Hungarian forint goes up against the Finnmark, and you’re bidding your Budapest solution center? Kiss your deal with the Finnish mobile phone manufacturer goodbye and fly to Turin. You were stupid enough to waste your time trying to sell to the Italian automobile manufacturer and you aren’t selling for IBM? Shame on you for being such a doofus. But there’s a deal in Germany that’s hot. You forgot to sell the deal to the janitor in the factory in Cologne? You’re not very good at this, are you? Maybe you should try opening up a Haagen Dasz franchise.
Every one of those things, and dozens of others like them, actually happened to me. OK, the one about the janitor I made up, but the principle is valid. There was always somebody or something that could kill my deal unexpectedly. Over 30 years, I figure that I closed about 10% of the deals I started. Of course, I didn’t spend two years on every deal. Lots of them went away much quicker. But even if the average was, say, a year, the math is still pretty discouraging. 30 year career, 10% hit rate, 1 year per – that’s 30 deals worked on, of which 27 disappeared into the ether. And that’s thousands of pages of great work done late at night that had to be fed into the shredder before I moved to the next opportunity. Discouraging? Hell, yes!
Why would companies employ me for 30 years with a win-rate like that? Because the profit on one successful billion dollar contract is enough to cover all the expenses for the lost deals and still pay for the corporate big shots’ fleet of private jets. That’s why.
The team working on the larger deals would be 200 people or more. I was reasonably high in the hierarchy, but there were still always lots of people above me. You know that expression about s*%$ rolling downhill? Just call me Mr. Brownface.
On one huge contract, I was responsible for writing the executive summary for the proposal. By the time that document was submitted, we were on Version 236d! The final days of writing that proposal were like the car-washing scene from “Cool Hand Luke.”
Boss 1: “Put a comma in here.”
Me: “Puttin’ it in here, Boss.”
Boss 2: “We don’t need this comma.”
Me: “Takin’ it out here, Boss.”
Boss 1: “I thought I told you to put a comma here.”
Me: “Puttin’ it back in, Boss.”
Boss 2: “What’s that comma doing in the Warden’s document?”
Me: “Takin’ it out here, Boss.”
Are you getting the point? I was definitely NOT IN CHARGE.
Finally, I decided to quit it all and start doing something where I am in
complete control. As a playwright, I’m like the deity who’s suspended from the contraption in the corner of the stage in a Greek play. I’ve got a character who’s a 90 years old man and he’s decided he’s going to become the heavyweight boxing champion of the world? But that doesn’t work for the play? Poof! He’s a 17 year old girl, and he (she) is pregnant. What a feeling of POWER!
So after all those years of being a flea on the great stallion of life, I am finally
Large And In Charge
Now that I’ve gotten that off my chest, you’ll have to excuse me. I’ve got to go mail off copies of my new book, Ups & Downs to a hundred reviewers. Maybe one of them will actually read it. Then, I’m going to send copies of my latest play, “Shakespeare Incorporated” to 75 theaters. My hit rate on those is about 1%.